IndiGo comes to your WhatsApp
Discover services, get booking-related notifications and answers to queries within seconds on your favourite messaging app.
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Get notified on WhatsApp
From booking to boarding, we’ve got your entire journey covered at your fingertips.
Booking details
Get instant confirmation on WhatsApp when you make a booking. Find details of your flight ticket, baggage allowance, links to important travel mandates, COVID-19 travel regulations, flight alerts and much more by typing in ‘Hi’ on your WhatsApp to chat with Dottie and picking from the list of given options. In case you make a Flex Pay/hold booking, you receive a link to complete the payment and confirm your booking.
Web check-in
Get notified when your flight is open for web check-in on WhatsApp and also get reminders so that you face no hassle at the airport. Once you have completed this, you will also be notified when it is time to add your check-in baggage and generate baggage tag. Dottie would be at your beck and call on chat with a list of options for any questions you may have.
Buy add-ons and services
Closer to your travel date, choose additional services suiting your needs and avail discount on the same. Ask Dottie for anything else from the list of options you are given.
Boarding Pass
Get your boarding pass on WhatsApp and easily access it at the airport entry gate. Ask your query about anything travel-related with Dottie.
Chat with Dottie on WhatsApp
From booking to boarding, WhatsApp Dottie for your travel queries.
Travel updates and queries via chat
Get the latest information for anything travel-related by saying 'Hi' to Dottie on our WhatsApp window, and picking from the given options.
How to subscribe for WhatsApp updates
Subscribe now to stay ahead on your travel plans. You can easily subscribe using one of the following methods.
1
Send 'HELLO 6E' to 7428081281 on the WhatsApp message window
sub
2
Tick the subscription box when prompted during your booking flow
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Note: While subscribing for IndiGo’s WhatsApp service, you must agree to the terms and conditions of WhatsApp and the IndiGo privacy policy.
You can always opt out of the service by sending ‘UNSUB 6E’ to 7428081281 on the WhatsApp message window.
Frequently asked questions
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How can I receive updates from IndiGo on WhatsApp?
You can subscribe in two simple ways:
Save our WhatsApp number - 7428081281 and send ‘HELLO 6E’ on the WhatsApp message window
or
Tick the subscription box when prompted during your booking flow
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What is IndiGo’s WhatsApp number?
IndiGo’s WhatsApp number is 7428081281.
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Can I get my flight-related queries resolved on WhatsApp?
Yes, you may type in ‘Hi’ to chat with Dottie and pick from the list of options to proceed as per your query.
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What all services does IndiGo offer on WhatsApp?
At present, we offer the following services on WhatsApp:
- Notifications related to flight booking
- Web check-in notification and reminder
- Add-on information
- Notifications on latest offers and discounts
You will soon be able to chat with Dottie and get your queries resolved.
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How can I unsubscribe from receiving notifications sent by IndiGo on WhatsApp?
You can always opt out of the service by sending ‘UNSUB 6E’ to 7428081281 on the WhatsApp message window.
