Ticket Modification

Visit the View/Change bookings option on the homepage of our website which has a list of features that allow you to retrieve and re-print your itineraries. You can also process changes/ cancellations to the itinerary and make special service request additions (meals, seat, pre-paid excess baggage etc.) in your booking. You can also update your contact information on this page. 

The View/ Change bookings sections is a self-service online tool on the website specially designed to eliminate the need to check booking details and request booking services via our call centre. 

The View/ Change bookings sections is a self-service online tool on the website specially designed to eliminate the need to check booking details and request booking services via our call centre.

The View/Change booking section offers the following features to our customers:

• Retrieve itinerary
• Email itinerary
• Re-Print itinerary
• Add special services
• Split PNR
•Reschedule reservations
• Cancel and request refund for your itinerary (subject to ticket fare type and available for tickets booked on www.goIndiGo.in only). Partial and full refunds will be allowed only to the same credit / debit card / bank account.

Go to the home page of our website (www.goindigo.in) and click on the View/ Change booking option. The reservation record can be accessed thorough the six- letter IndiGo Booking Reference Number/ PNR, Last Name or Email ID (as mentioned in the booking)

You will not be be able to change your origin and destination through the View/ Change Booking facility but passengers can opt to cancel their reservation and create a new reservation through the regular booking procedure. 

You will be able to View/Change Booking if you have booked on phone at the Call Centre and paid online.

You will not be able to use your cancelled ticket in the future but you can choose to retain a Credit Note or Credit Shell with IndiGo and use the remaining amount after deduction of applicable charges for your next reservation. The Credit Note or Credit Shell can be used if the reservation is made from the website or the call centre(Kindly note that reservations made from third parties, and international card payments would not be liable for the Credit Note or Credit Shell). Credit Shell can only be used for the same Passenger for whom the reservation was cancelled.

• On domestic flights you can cancel/ refund till 3 hours prior to flight departure
• On international flights you can cancel/ refund till 4 hours prior to flight departure

The following charges are incurred in case of flight cancellations:

If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.

Currently, the tickets are non-transferable, hence, name changes on a confirmed reservation are not permissible.
You will need to cancel your ticket and book a new ticket with the new passenger's name. Cancellation charges, if any, will be applicable accordingly. 

The customers booking can be cancelled/ changed before the scheduled time of departure by contacting IndiGo's Call Centre, at IndiGo's Airport Counters, on Indigo's website and through participating travel agent responsible for original booking
• 3 hours prior to flight departure for domestic flights
• 4 hours prior to flight departure for international flights 

Currently rescheduling charges are as follows:

If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.