Purchase Requirement

  • Information Release Date 31st May 2024
    Last Date for expression of interest 14th June 2024

    General requirements:

    IndiGo is seeking a qualified call center partner to provide comprehensive customer support services for pre- and post-travel requirements. These services should be delivered through various channels including inbound and outbound calls, webchat, email, and social media. The goal is to ensure seamless and efficient customer service operations. Contract will be nonexclusive, with a minimum period of 5 years, for any one or all the channels mentioned above. In case you are interested in participating in the bid, please share your organisation details along with your strengths in the mentioned domain. Detailed and complete information shall be shared in the formal RFP to all the qualified bidders.

    Expression of interest:

    Please write to tenders@goindigo.in on or before 5 PM of 14th June 2024, expressing your interest. Please include the following information:

    • Please mention “Exression of Interest for Call centre services-”in the email subject.
    • Name of your company and registered address
    • Contact details (Email ID and Cell phone number)
2000+ Daily flights
80+ Domestic Destinations
30+ International Destinations
500 Mn+ happy passengers
300+ Fleet tall