IndiGo is India’s largest and most preferred passenger airline and amongst the fastest growing airlines in the world.
We have a simple philosophy: offer fares that are affordable, flights that are on time, and provide a courteous and hassle-free travel experience across our unparalleled network. We show that low cost does not mean low quality. With our fleet of over 320 aircraft, we operate well over 1,900 daily flights, connecting over 110+ destinations (of which 32 international), welcoming 85+ million customers on board last year. We have an industry leading on-time performance and one of the highest customer NPS in the Indian market. At IndiGo, we will continue to extend our scope, by spreading our wings internationally, developing from a domestic carrier to a global aviation giant.
Right from IndiGo’s start, it has been our mission to connect the vast and diverse India, supporting social cohesion, mobility and economic progress. With our unparalleled network we are giving wings to the nation, enabling air travel to all large, medium, and smaller cities across India. Our many first-time flyers are a true testimony to this, just as the economy and trade that can flourish as a result of all these connections. And so, our purpose is ‘Giving wings to the nation, by connecting people and aspirations’. This is also briefly captured as ‘India by IndiGo’.
We understand that a highly engaged and motivated workforce leads to higher levels of customer service. Our core strength lies in our highly skilled, motivated, and engaged employees, who enable us to deliver the courteous and hassle-free service to the 300,000 passengers flying with us each day. The teamwork displayed by our employees is tangible across our stations and departments. We are proud to have ifly, one of the largest aviation training academies in the world, where the IndiGo spirit is created for over 2,000 people a day.
Over the years a strong IndiGo culture has been build and nurtured. This is centered around our five core values: Safety first, Passionately consistent, Service from the heart, Humility with pride and Power of We – which our staff exhibit in their daily work. With our Made in IndiGo program, we give room to our home-grown 6E employees to flourish.
At IndiGo, we strive to deliver our customer promise in the most sustainable way possible. With our investments in the new generation aircraft, we have been able to reduce CO2 footprint by around 20% in financial year 2023 as compared to 7 years ago. Today, around 80% of our fleet is new generation and due to that, we are one of the lowest CO2 emitting airlines in the world. Apart from this, sustainability is integrated at the operational level and we are making a series of investments towards more responsible flying including single engine taxiing, introduction of electric ground vehicles, electronic flight bags and water conservation techniques on-board.
Being a responsible airline, we believe that Corporate Social Responsibility (CSR) is an important aspect of our growth strategy. Our CSR arm, IndiGoReach, contributes towards the goal of sustainable development for communities. It focuses on four themes: children and education, women empowerment, environment, and heritage. With different programs being implemented across 18 Indian states we have been able to reach over 100,000 beneficiaries.
As India’s most preferred airline, we were recognized by several reputed organizations from around the world: