Fare Rules
What are Fare Rules?
The rules and conditions of any reservation depend upon the fare type that the reservation has been made under. These rules and applicable conditions ... Read More...
The rules and conditions of any reservation depend upon the fare type that the reservation has been made under. These rules and applicable conditions for a particular fare type are called Fare Rules.
Given below are the Fare Rules applicable to the three different type of fares offered by IndiGo:
| Domestic Fare Rules | Lite Fare | Regular Fare | Flexi Plus Fare | Super 6E Fare | |
|---|---|---|---|---|---|
| Applicability | Domestic and Singapore, Bangkok and Kuala Lumpur subject to availability. Available on all non-stop, connecting and via flights. Lite Fare for a multi-leg/return journey will be available only if it is available & selected on each of the individual legs. |
Domestic and International | Domestic and International. | Applicable on one-way, round-trip and multi-city bookings for domestic and international travel on all direct and through flights. | |
| Checked in Baggage Allowance | Domestic NIL. In case the customer reports with baggage at the airport, a fee of INR 200 will be charged at the airport for 15 baggage allowance. For Baggage above 15 KG excess baggage charges as per policy will be applicable. |
Domestic 15kg per person (1 piece only) effective Oct 1st, 2020. For Double or MultiSeats bookings, extra 10 kg. Additional charges may apply for excess baggage. Excess Baggage charges are non-refundable in case of no shows and gate no shows.
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Domestic 15kg per person (1 piece only) effective Oct 1st, 2020. For Double or MultiSeats bookings, extra 10 kg. Additional charges may apply for excess baggage. Excess Baggage charges are non-refundable in case of no shows and gate no shows.
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Domestic There is a separate additional check-in baggage allowance of 5 kgs per passenger per sector on a Super 6E fare in addition to the standard check-in baggage allowance. |
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| Hand Baggage Allowance | One hand bag up to 7 kgs and 115 cms (L+W+H), shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board. | One hand bag up to 7 kgs and 115 cms (L+W+H), shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board. | One hand bag up to 7 kgs and 115 cms (L+W+H), shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board. | One hand bag up to 7 Kgs and 115 cms (L+W+H), shall be allowed per customer. | |
| For domestic bookings, customers can make any changes or cancellations free of charge within 24 hours of booking, if booked at least 7 days before the travel dates | |||||
| Change Fees | Number of days left for departure | Domestic | Domestic | Domestic | Domestic |
| 0-3 (Days) | INR 3250 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | INR 2999 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | INR 999 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | INR 249 per passenger for domestic sector within 3 (three) days from the date of departure, however changes will be subject to available inventory and difference in fare, if any will be applicable. | |
| 4 Days and above | INR 2750 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | INR 2250 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | Change fees is Zero for any number of changes; fare difference will be charged. | Unlimited changes without any charges in the period 4(four) days prior to date of departure | |
| International | International | International | International | ||
| 0-3 (Days) | Upto INR 5000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | Upto INR 2999 - 4749 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | Upto INR 1999 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | INR 649 per passenger for international sector within 3 (three) days from the date of departure, however changes will be subject to available inventory and difference in fare, if any will be applicable. | |
| 4 Days and above | Upto INR 4500 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | Upto INR 2250 - 4000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | Change fees is Zero for any number of changes; fare difference will be charged. | Unlimited changes without any charges in the period 4(four) days prior to date of departure, however changes will be subject to available inventory and difference in fare, if any will be applicable. | |
| Cancellation Fees | Number of days left for departure | Domestic | Domestic | Domestic | Domestic |
| 0-3 (Days) | INR 3500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 3999 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 2999 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 999 upto 3 hours of flight departure. | |
| 4 Days and above | INR 3000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 2999 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 1999 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 999 upto 4 hours of flight departure. | |
| International | International | International | International | ||
| 0-3 (Days) | Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | Upto INR 3999 - 7499 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | Upto INR 5999 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | INR 1999 upto 3 hours of flight departure. | |
| 4 Days and above | Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | Upto INR 2999 - 6499 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | Upto INR 3999 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | NR 1999 upto 4 hours of flight departure. | |
| Change/ Cancellation allowed till | 3 hours before the departure of flight. For change/ cancellation done within 3 hours, no show charges will apply. | 3 hours before the departure of flight. For change/ cancellation done within 3 hours, no show charges will apply. | 3 hours before the departure of flight. For change/ cancellation done within 3 hours, no show charges will apply. | ||
| Seats | Chargeable | Chargeable | Included* | Included | |
*Applicable to all Bookings made on or after October 1, 2020. For Bookings made between May 21, 2020 and September 30, 2020 (inclusive) for travel up to November 24, 2020, the Checked-in Baggage Allowance will be 20Kg (one piece only) instead of 15Kg.
If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.
If such service is booked through IndiGo’s call centre, an additional amount as applicable will be charged.
| International Fare Rules | Regular Fare | Flexi Plus Fare | |
|---|---|---|---|
| Valid on | Domestic/International Travel | Domestic/International Travel. | |
| Checked in Baggage Allowance | 20 kg (2 piece only) for Bangkok, Kuala Lumpur, Male, Phuket, Singapore. Free checked-in baggage allowance for travel to and from Kathmandu is 20kgs (1 piece only). (30 Kg for Colombo, Dammam, Doha, Dubai, Muscat, Hong Kong, Riyadh, Sharjah and Yangon Flights and for Jeddah - 30kgs including Zam Zam Water (2 piece only) (only for flights from Jeddah to India)) | 20 kg (2 piece only) for Bangkok, Kuala Lumpur, Male, Phuket, Singapore. Free checked-in baggage allowance for travel to and from Kathmandu is 20kgs (1 piece only). (30 Kg for Colombo, Dammam, Doha, Dubai, Muscat, Hong Kong, Riyadh, Sharjah and Yangon Flights and for Jeddah - 30kgs including Zam Zam Water (2 piece only) (only for flights from Jeddah to India)) | |
| Hand Baggage Allowance | One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board. | One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board. | |
| Change Fees | Number of days left for departure | Domestic | Domestic |
| 0-3 (Days) | INR 3250 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | INR 3250 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | |
| 4 Days and above | INR 2750 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Know more | Change fees is NIL for any number of changes; fare difference will be charged. | |
| International | International | ||
| 0-3 (Days) | Upto INR 5000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | Upto INR 5000 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | |
| 4 Days and above | Upto INR 4500 or Airfare charges plus Fare difference will be charged (Whichever is lower). Change fee will depend upon the time of change. Click here to check sector specific rates | Change fees is NIL for any number of changes; fare difference will be charged. | |
| Cancellation Fees | Domestic | Domestic | |
| 0-3 (Days) | INR 3500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 3500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | |
| 4 Days and above | INR 3000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | INR 500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Know more | |
| International | International | ||
| 0-3 (Days) | Upto INR 6500 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | |
| 4 Days and above | Upto INR 6000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | Upto INR 1000 or Airfare charges (Whichever is lower). Cancellation fee will depend upon the time of cancellation. Click here to check sector specific rates | |
| Change/ Cancellation allowed till | 4 hours before the departure of flight. For change/ cancellation done within 4 hours, no show charges will apply. | 4 hours before the departure of flight. For change/ cancellation done within 4 hours, no show charges will apply. | |
| Seats | Chargeable | Included |
If any cancellations to Bookings are undertaken through IndiGo’s call centre, an additional fee of INR 250 per person per sector will be levied by IndiGo.
If such service is booked through IndiGo’s call centre, an additional amount as applicable will be charged.
| Other Fare Rules | Family Fare | Return Fare | Group Fare |
| Applicability | A family of 4 to 9 passengers can book special Family Fare and save upto 10% on base fare and fuel charge. Only available on Domestic Sectors |
Only available on Domestic sectors, subject to seat availability | More than 7 passengers may be booked as a group, for the same you may write to us at grouprequest@goindigo.in Available on both Domestic and International Sectors |
| Change/Cancellations | Yes, you can cancel or chage your Family Fare booking. Please refer Conditions of Carriage for chage/cancellation fee and detailed T&Cs | Yes, you can cancel or change your Return Fare booking. Please refer Conditions of Carriage for change/cancellation fee and detailed T&Cs. | Yes, you can cancel or change your Group Fare booking. Please click here for change/cancellation fee and detailed T&Cs. |
| Switch to other fare type | Once you have opted for IndiGo Family Fare option, you cannot switch to any other option of fares. Any such change will be considered a change of booking and the applicable change fee and difference of fare will accordingly apply. |
Once you have opted for IndiGo Family Fare option, you cannot switch to any other option of fares. Any such change will be considered a change of booking and the applicable change fee and difference of fare will accordingly apply. |
NA |
| Partial Cancellation | You can partially cancel a booking on Family Fare | You can partially cancel a booking on Return Fare | NA |
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What is Lite Fare?
Click here for details on Lite Fare... Read More...
Click here for details on Lite Fare
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What is Regular Fare?
Regular Fare are standard/normal fares that IndiGo offers via its distribution channels... Read More...
Regular Fare are standard/normal fares that IndiGo offers via its distribution channels.
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What is Flexi Plus Fare?
Now enjoy the multiple offerings under one fare. Book with our all-new Flexi Plus Fare and make the most of the below:... Read More...
Now enjoy the multiple offerings under one fare. Book with our all-new Flexi Plus Fare and make the most of the below:
- Complimentary standard seat*, XL Seat at 50% discount.
- Complimentary meal
- Lower change and cancelation fees
- Prepaid excess baggage at 20% discount
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What is Super 6E Fare?
Now enjoy the multiple offerings under one fare. Book with our all-new Super 6E Fare and make the most of the below:... Read More...
Now enjoy the multiple offerings under one fare. Book with our all-new Super 6E Fare and make the most of the below:
- An extra 5 kgs baggage allowance
- A free seat including XL seats
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What is Family Fare?
A family of 4 to 9 passengers can book special Family Fare and save upto 10% on base fare and fuel charge... Read More...
A family of 4 to 9 passengers can book special Family Fare and save upto 10% on base fare and fuel charge.
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What is Return Fare?
Click here for details on Return Fare... Read More...
Click here for details on Return Fare
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What is Group Fare?
More than 7 passengers may be booked as a group, for the same you may write to us at grouprequest@goindigo.in... Read More...
More than 7 passengers may be booked as a group, for the same you may write to us at grouprequest@goindigo.in
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