Terms and Conditions
To avail Vaxi Fare, passengers are required to carry their COVID-19 vaccination certificate issued by the Ministry of Health & Family Welfare, Government of India, or display their vaccination status on the Arogya Setu mobile app, at the airport check-in counter/boarding gate – failing which, applicable difference in fare and change fee may be charged.
To see our Condition of Carriage please visit: https://www.goindigo.in/information/conditions-of-carriage.html
Travel advisory: COVID-19 Safety:
We seek your kind assistance to safeguard your well-being, as well as that of your fellow passengers and our crew on board our flights, by following the guidelines set out below:
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Free checked-in baggage allowance for domestic flights - 15 Kg per person (1 piece only). For eligible passengers with ‘6E Double Seat’ or ‘6E Triple Seat’ bookings, an additional 10 kg allowance will be applicable. Baggage in excess of 15 kg will be subject to additional charges of INR 550 per kg. Additional pieces of baggage will be subject to additional charges of INR 1000 per additional piece, in addition to the excess baggage charges of INR 550 per kg. Excess Baggage charges are non-refundable in case of no shows and gate no shows.
Free checked-in baggage allowance for international flights - 20 Kg per person (2 piece only). Free checked-in baggage allowance for travel to Jeddah is 30 kg and from Jeddah is 30 kg including Zam zam water. For travel to and from Abu Dhabi,Doha, Dubai, Hong Kong, Kuwait, Muscat, Riyadh, Sharjah and Yangon, the checked-in baggage allowance is up to 30 kg per adult and child. This allowance does not apply to infants.Additional pieces of baggage will be subject to additional charges of INR 2000 per additional piece
For Charter bookings, check-in baggage allowance for DEL-EVN will be 25 Kgs, for BOM-EVN it will be 20 Kgs, COK-EVN it will be 15 kgs and BOM-AUH is 70 Kgs.
Free Hand Baggage Allowance: One up to 7 kg and 115 cm (L+W+H), shall be allowed per customer. For contactless travel, we recommend placing it under the seat in front of you on board.
Disclaimer: For flights under Vande Bharat Mission, the baggage allowance will 30kg (check-in baggage) +7kg (hand baggage).
For Cards issued outside India: All our customers using cards issued outside India will be unable to perform web check-in, as card verification is necessary. Customers travelling on such bookings must present either a hard or soft copy of their signed card for verification at the time of check-in at the airport. If the transaction remains un-verified, the amount will be refunded, and you can complete the same booking using an alternate mode of payment. Please note that failing which, your booking will be cancelled and the amount will be forfeited. We strongly recommend you to check your registered email ID for all the notifications regarding your booking.
For Infants valid birth certificate is required.
Passengers without valid visa to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.
In case of international travel, nationality of passengers will be verified at the check-in counters at the airport. In the event, the information regarding nationality of passengers provided during purchase of tickets is found to be incorrect, certain additional fees/taxes (mandated by certain governmental bodies/airport operators) may be required to be paid upfront at the check-in counter. In the event of refusal to pay such additional fees/taxes, IndiGo reserves its right to refuse carriage to such passengers in accordance with its Conditions of Carriage.
Fog Advisory Customer satisfaction and hassle free travel are of utmost importance to us.
At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.
We appreciate your patience and request for your kind cooperation in these times.
We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 0124-6173838 / 0124-4973838.
Alternatively, to know flight status you can:
- Download mobile app.
- Visit website – www.goindigo.in
- Tweet us @IndiGo6E, follow us on Facebook.
- Send SMS, ST[space]flight number[space]departure date of flight as DDMM. For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
- Live chat on website.
General:
Check-in at www.goIndiGo.in is available. This service is not available for international travel and customers with infants or groups.
Changes/cancellations are permitted 3 hours prior to scheduled departure ( domestic sector ) and (4) hours prior for international sectors) with payment of change/cancellation fee and difference in fare if applicable.
A security search is compulsory.
A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to www.goIndiGo.in
Check Your Flight Timings: To know the flight status on the day of departure, contact our 24 X 7 call centre departure, contact our 24 X 7 call centre or logon to our website or mobile app (available on iPhone, Windows, Android and Blackberry), or send an sms to 566772 in the following format: "ST[space]3 digit flight number[space]departure date of flight as ddmm". For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid photo Id, no other photo Id will be considered as valid.
Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable).
Passengers going to UAE/ Oman from India on tourist/ employment visas require an 'OK TO BOARD' comment in their PNR. Please check with your visa issuing agency.
Name changes are not permitted on your booking.
Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered.
LED / LCD TVs of more than 99.06 cm in size will be charged. Refer to www.goIndiGo.in.
This booking is governed by IndiGo's fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or www.goIndiGo.in
Flight schedules are subject to change and approval by authorities.
IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.
Hot Food and Beverages shall not be served on short sector flights.
Damaged, defective or recalled lithium batteries are prohibited from carriage by air. Customers are advised not to carry older generation Apple MacBook Pro laptops with 15 inch screen, purchased between September 2015 and February 2017 in hand baggage as well as in check-in baggage. In case the battery of such laptop is replaced, kindly carry the receipt of replacement provided by Apple, in absence of which carriage of such laptop shall be prohibited. For more information please visit Apple Support website.
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